A clock with headphones24/7 Support50by5050by50addressPerson wearing headsetAgent1\,300 car rental agents at 30\,000 locationsGlobe surrounded by peopleAjax booking engineWrenchAjax engineerAjax EngineerAncilliaryAncilliaryPiece of paper with the tick symbolApplication formApplication Form PartnerApplication Form PartnerTrophyAward winningBrand TeamBrand TeamMug + CrossiantBreakfastIcon of a BusBusImage of a calendarCalendarCancel BookingCancel BookingIcon of a CarCarChange CarChange CarChange DetailsChange DetailsChange LocationChange Locationchess pieceChessCustomer SupportCustomer SupportBikeCycleData Quality TeamData Quality TeamEuro symbolDynamic pricingEmailemailFacebookThe Facebook LogoWeightFitnessMultiple cars beside each otherFleet of carsfolderFolderFootballFootballGallery IconGallery IconGrad ProgrammeGrad ProgrammeGraduation programme year 1Graduation programme year 1Graduation programme year 2Graduation programme year 2heartHeartInternational brandsInternational brandsTwitterThe LinkedIn LogoTwo map markers indicating locationsLocationMagazinesMagazinesEnvelope that looks like it's movingSend mailBaby PramBaby PramMedia centerMedia CenterBrainMindfullnessSpeech bubble with language symbolMultilanguageMagic wandNo installationIcon of a OfficeOfficeOne year selectionOne year selectionComputer screen with sun and airplaneOnline bookingOptional ExtrasOptional ExtrasTwo hands shakingPartnerPhonePhonePPC TeamPPC TeamPiggy BankPRSA IconRevenue Management TeamRevenue Management TeamMultiple computer and mobile devicesSales channelPaper and an envelopeService levelSince 2004Since 04Graduation HatStudy LeaveSupplier Management TeamSupplier Management TeamIcon of a TaxiTaxiTaxsaverTaxsaverIcon of a TramTramThe Twitter LogoTwitterUmbrellaUmbrellaUser Experience TeamUser Experience TeamDiamondValue businessView RentalView RentalThe Whatsapp LogoWhatsappyogaYoga
Previous Page

CarTrawler announces the winners of the 2018 Customer Satisfaction Awards

Dublin, Ireland, 28th November 2018: Global travel technology company CarTrawler, has announced the winners of its annual Customer Satisfaction Awards 2018. These awards are an annual event and acknowledge and commend the efforts of independent and global car rental suppliers in raising customer satisfaction levels, with the awards based on geographic location and supplier type.


Customer satisfaction (CSAT) scores determined the award winners, a metric which comprises of direct feedback from customer surveys.The awards were presented by CarTrawler’s Chief Customer Officer, Michael Nolan and Director of Supply, Sally O’Donnell, during CarTrawler’s Annual Winter Conference in Powerscourt Hotel.



CarTrawler is honoured to congratulate the following winners in seven location-based categories:


  • Best European Location, Independent Supplier – Klasswagen Budapest Airport
  • Best European Location, Global Supplier – Keddy by Europcar Hahn Airport
  • Best North American Location, Individual Supplier – Alamo Edmonton Airport
  • Best Middle East and Africa Location, Individual Supplier – Europcar Capetown International Airport
  • Best Middle East and Africa Location, Global Supplier – Budget Johannesburg Tambo Airport
  • Best LAC and Australasia Location, Individual Supplier – Thrifty Auckland Airport
  • Best LAC and Australasia Location, Global Supplier – Europcar Hobart Airport
  • Worldwide Supplier Location of the Year 2018 – Alamo Edmonton Airport


CarTrawler’s Customer Centre of Excellence staff also chose winners who exemplified outstanding excellence in customer service. Winners were announced in two overall categories:

  • Outstanding Service Award, Individual Supplier – Centauro
  • Outstanding Service Award, Global Supplier – Hertz Group


Michael Nolan, Chief Customer Officer commented: ‘I’d like to congratulate the winners of this year’s CarTrawler Customer Service Awards as they have distinguished themselves as leaders in customer care. Our awards serve as an industry beacon for service excellence and we are proud to partner with these customer -focused organisations who have demonstrated a real commitment to improving their customer’s experience”.



Click here to sign up for the CarTrawler newsletter.