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Airlines Want to Become the Amazon.com of Travel

October 27, 2015, Dublin, Ireland: The forever quotable Michael O’Leary, CEO of Ryanair, motivated his competitors when he recently said, “We want to become the Amazon.com of travel in Europe, with a whole load of additional services: price comparison, cut-rate hotels, discounted football tickets, concert tickets.” It’s a sentence that instantly conveys why airline executives are eager to learn more about the next level of airline merchandising.

Visit the websites of leading airline retailers today and you will see a robust display of various pricing methods. Consumers encounter branded fares, service bundles, subscription plans with prices that are fixed, flexible, or dynamic. Someday they will also encounter pricing which is aimed at them as individual consumers. The latest report, sponsored by CarTrawler and issued by IdeaWorksCompany, is designed to prepare industry professionals for the decision-making required to take merchandising to the next level with examples from the world of airline retail:

  • JetBlue in the US implemented a branded fare strategy in 2015 and expects it to produce annual revenue gains of $200 million.
  • Jetstar of Australia doesn’t have branded fares, but uses a similar approach that’s simply called service bundling.
  • Volaris of Mexico operates a fare discount subscription program that generated annual membership fees of $3.5 million for the airline in 2014 in addition to the sale of tickets.
  • United’s use of dynamic pricing for Economy Plus extra leg room seating boosted year over year revenue by 16% per seat.
  • Ryanair has hired 200 IT staff to remake its website to better compete with the likes of Skyscanner.com and Google Flights.

“The Airline Manual for Merchandising” was released today as a free 13-page report. To download the report, please click this link.

The 2015 Ancillary Revenue Report series is sponsored by CarTrawler.

About CarTrawler

CarTrawler’s connects business and leisure customers and online travel retailers with more road and rail transport solutions than they will find anywhere else. Over 80 international airlines and 2,000 travel retailers around the world trust CarTrawler to provide their customers with real-time access to over 1,500 leading and independent car rental agents, coach transfers, rail networks and chauffeur drive services at 30,000 locations in 174 countries. CarTrawler also owns and operates the Cabforce, Holiday Autos and Argus Car Hire brands. The company headquarters and Customer Centre of Excellence are located in Dublin, Ireland, with additional offices in Boston, London and Helsinki. CarTrawler is private equity backed by BC Partners and Insight Venture Partners. For further information, please visit www.cartrawler.com

About IdeaWorksCompany 

IdeaWorksCompany was founded in 1996 as a consulting organization building brands through innovation in product, partnership and marketing, and building profits through financial improvement and restructuring.  Its international client list includes airlines and other travel industry firms in Asia, Europe, the Middle East, and the Americas.  IdeaWorksCompany specializes in ancillary revenue improvement, brand development, customer research, competitive analysis, frequent flier programs, and on-site executive workshops.  Learn more at IdeaWorksCompany.com.

For further information, please visit www.cartrawler.com or contact: Julian Fleming, Communications Manager, CarTrawler.  Telephone: +353 1 218 3810, Email: jfleming@cartrawler.com