Customer Data & Measurement Specialist

Location: Dublin 14
Department: Customer Operations

What are we looking for?

The data specialist is responsible for ensuring the Customer function can successfully measure the impact of their operations, by translating data into meaningful information thus ensuring the business can make successful decisions

What you will be doing?

-Develop and implement structures within the Customer function to ensure accuracy and quality of data through all reporting channels.
-Accountable for ensuring Customer management team of all levels have appropriate reporting tools available to operate a successful Customer function
-Provide thought leadership and participate with projects that involve any data flows and processes.
-Put controls in place over applications to ensure the data integrity
-Coordinate the resolution of data integrity gaps by working with the business owners, IT and Data Science.
-Interpret data, analyse results, design & deliver scalable dashboards and reporting tools
-Provide the Customer management team with data to facilitate insights & planning. From time to time support of such processes may be required
-Acquire data from multiple data sources and maintain databases / data systems
-In all analysis efforts seek to reduce the need for customer contact

Skills required:

-Minimum 3-5 years` experience in a data analyst role or similar
-Technical expertise in data models and reporting packages
-Strong knowledge of and experience with reporting packages, databases (Tableau, SQL etc)
-An analytical mind and inclination for problem solving
-Understanding of statistics and experience using statistical packages for analysing datasets desirable (Excel, SAS etc)
-Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
-Adept at queries, report writing and presenting findings
-Excellent communication and documentation skills