Head of Partnerships
(Permanent)

Location: Dublin, Ireland
Department: Operations

What are we looking for?

About CarTrawler
 
CarTrawler brings opportunities to life through a global online marketplace connecting Partners, Customers and Suppliers.
 
Our market leading B2B mobility platform expands airline and travel partners’ offering to their customers, while deepening those relationships and creating substantial ancillary revenue opportunities.
 
CarTrawler works in partnership with many of the world’s biggest travel brands, providing mobility services for over a quarter of the top 100 airlines globally, including easyJet, Alaska Airlines, Jetstar, SWISS, KLM and Emirates and OTA’s such as eDreams, Hotels.com and Hopper.  As a B2B company we focus solely on helping our airline and travel partners build brands, not our own.
 
For our people, they get to work in an indigenous Irish tech company, in healthy, high performing teams, solving interesting problems.  Based in Dublin, all decisions are made here - in Ireland.

Role Purpose:
The Head of Partnerships is responsible for developing and delivering the partner relationship management strategy. They will be responsible for leading and developing a high performing team of relationship managers who ensure optimal relationships with our entire partner base – success of which is measured though high renewal rates, strong partner NPS and increased revenue.
 
Reporting to:       Director of Partnerships
 
Main accountabilities and key tasks:
·       Develop and deliver the partner relationship management strategy – keeping the roadmap to success constantly under review.
·       Build and maximise strong relationships with partners (includes travel to visit partner locations/attend conferences as necessary). Strive to understand their business, objectives, concerns and key success factors for the relationship.
·       Establish multi-tier contacts at the partner, with the ultimate aim of establishing a C-Level relationship.
·       Be a strong advocate for our partners internally make sure the partners voice is heard in cross functional environments.
·       Work closely with other senior stakeholders to ensure the partner proposition is fit for purpose and effectively communicated to our partners. Balance the requests of partners with and align expectations to our proposition and strategic objectives.
·       Provide thought leadership to the Operations function and wider organisation around how we want to be seen by our partners and what we can do to ensure our ‘partners first’ objective is met.
·       Provide regular insightful updates on our partnerships to the Leadership Team and Board as required.
·       Responsible for delivering a high renewal rate for our partners, with minimal margin dilution.
·       Ensure partners revenues are maximised. Drive your team to develop solutions which aim to enhance partner and trading performance and maximize return on investment.
·       Provide prompt triaging and management of partner issues (feeding actions into the right area)
Work with your team to develop short-term and long-term Partner plans including on-going analysis of outcomes and learning and opportunities.
·       Streamline and optimise how we manage our longtail partners.
Collaborate with Trading colleagues to produce analyses which will help partners understand pricing and performance – ensure this is communicated to partners in a timely and well-understood form .
Contribute to Partner growth by providing regular feedback, providing operational value-adds and support through valuable market knowledge/insights/product & technology, etc.
 
People Management
Self-Management-Be a strong role model by managing yourself, your time and your meetings in a productive and useful manner.
Strong communicator – building trust by having regular quality 121’s, cascading relevant business updates and checking in with your people.
Provide quality feedback-provide helpful, constructive feedback to improve performance on an ongoing basis and as part of company performance management process.
Recognize individual and team achievements.
Empower, Trust and Verify-Be clear on expectations with your team, agree measurements of success and hold team members accountable.
Inspire-engage the hearts and minds of the team by role modelling our company values.
Provide clarity and alignment-sharing a clear vision of collective success and ensuring alignment to overall business strategy.
Hire and develop super talent.
 
 
Critical Interfaces:
Extended Leadership team: Work collaboratively with your peers in the Extended Leadership Team to deliver on the CarTrawler company strategy.
Trading:
Provide commercial and strategic input to the Trading squads leads equipping them with information, context and partner updates that could maximise business performance
Ensure that your team of Partner Relationship Managers are proficient with trading performance to communicate effectively to partners and are resolving partner requests in a timely manner
Go-Live Team and Sales to maximise smooth on-boarding and mitigate any potential risks/issues during handover of Partner accounts from Sales into Partner Relationship Management
Supply and Insurance to optimise alignment between supply and demand and to coordinate any partner specific requests and/or opportunities
·       Product and Technology
Develop a strong understanding of CarTrawler Product and Technology offeringsWork with your team deliver a smooth partner integrations process
 
 
Knowledge and Experience:
At least 5 years’ experience in similar/relevant role
Ability to understand financial and commercial indicators – possess great attention to detail and ability to prioritise workloads according to business focus and opportunity
Ability to work independently, manage multiple concurrent projects and drive initiatives in a cross-functional environment
Experience designing and leading complex strategic programs with both internal and external stakeholders
High integrity, and excellent relationship development and negotiation skills
Business acumen to spot opportunities and speak knowledgeably about trading performance
Ability to understand financial and commercial indicators
Excellent written and verbal communication skills with the ability to explain complex concepts in a simple manner
Ability to prioritise and manage several Partners Relationship Managers at once

Hybrid Working Model At CarTrawler we are committed to creating an environment that enables our people to do their best work in the location which suits them best. Whether you enjoy the social aspect of working in the office, prefer to avoid the commute and work from home, or would like the best of both worlds, our Hybrid Working Model is designed to create the best possible working experience for you. At Cartrawler we have has the best technology to enable a truly world class remote working experience that drives collaboration and allows you to thrive in your role. We will also provide you with a “work from home kit” to help get that home office set up, including: ·       A Windows laptop, 2 monitors, docking station, mouse, keyboard & camera·       A comfortable ergonomic office chair and scandi-style desk Our Benefits:·        Flexible Working arrangements. We have a host of flexible options available·        Premium VHI health insurance is provided for all team members·        Up to 4% matched employer pension contribution to help you save for your future·        Family life often takes over, as it should! For these instances we offer all eligible team members paid maternity, adoptive, paternity, parents and marriage leave·        Life assurance & Income protection·        Financial planning support·        Mental Health@CarTrawler programme·        Internal referral programme·        Bike to Work·        Travel Tax Saver The Cool Stuff:·       Annual performance related bonus·       25 days annual leave·       “Friday Unplugged” – Last Friday of every month we have a half day mental health break day.·       We have a dedicated Talent Management and Development Framework “Thrive” which supports your professional and personal development, including unlimited premium access to;o    LinkedIn Learningo    Technical trainings via Udemyo    We also sponsor further education by providing financial support and study leave for specific programmeso    To support your personal growth, we offer a series of benefits including access to coaching, online resilience workshops and team workshops·       We have several employee cohorts across the business that you can become a part of or you will benefit from as they all play a key role in the super culture we have within CarTrawler;o    Sports and Social clubo    CSR Committeeo    Thriverso    Mental Health First Aiderso    Engagement Champion Network·       Weekly Yoga classes and Meditation·       Family & Friends Days, annual Summer & Christmas Party, Kids’ Christmas party and many more  
Apply now