Commercial Manager – Squad Lead
(Permanent)

Location: Dublin, Ireland
Department: Operations

What are we looking for?

About CarTrawler
 
CarTrawler brings opportunities to life through a global online marketplace connecting Partners, Customers and Suppliers.
 
Our market leading B2B mobility platform expands airline and travel partners’ offering to their customers, while deepening those relationships and creating substantial ancillary revenue opportunities.
 
CarTrawler works in partnership with many of the world’s biggest travel brands, providing mobility services for over a quarter of the top 100 airlines globally, including easyJet, Alaska Airlines, Jetstar, SWISS, KLM and Emirates and OTA’s such as eDreams, Hotels.com and Hopper.  As a B2B company we focus solely on helping our airline and travel partners build brands, not our own.
 
For our people, they get to work in an indigenous Irish tech company, in healthy, high performing teams, solving interesting problems.  Based in Dublin, all decisions are made here - in Ireland.

Directly Responsible to:
Head of Business Performance

The purpose of the Role
As a Squad Lead, you will have ownership of and accountability for one of CarTrawler’s five P&L lines (known internally as “Squads”), managing revenues of €XXm per annum. The core role of the Squad Lead is to align and focus the Trading Squad on what problems to solve and how to best use the resources both inside and outside of the Squad to solve these problems. Trading Squads are cross-functional, self-organised, small (<8) teams, with domain expertise in digital marketing, pricing, analytics, CRM, data science and partner management. The objective of each Trading Squad is to work together to deliver trading segments’ long-term objectives (optimised trading performance and happy partners). Trading segments are groups of partners that share similar characteristics, such as business models, or similar customer residency profiles (e.g. European Airlines).
In this role, the Squad Lead is accountable for delivering against ambitious performance targets for the Squad, utilising the domain expertise within the Squad and available trading levers (e.g. pricing, CRM, digital marketing, merchandising, sort order), to optimise P&L performance. The Squad Lead will also be accountable for setting the commercial objectives around partner renewals and managing and prioritising the workload of individuals within the Trading Squad, ensuring the team is working effectively together to deliver the trading segments’ long-term objective.

Key Duties & Responsibilities
§  Align Trading Squad on what problems to solve (prioritisation) and how best to solve them (coordination).
§  Ensure P&L performance is optimised though coordination of trading levers (e.g. pricing, CRM, digital marketing, merchandising, sort order).
§  Set the commercial objectives around partner renewals and coordinate Squad resources to deliver on these objectives.
§  Manage and prioritises the workload of individuals within the Trading Squad to achieve trading and partner outcomes. Ensure activities are executed in an effective and efficient way.
§  Coordinate data-analysis and hypothesis testing to uncover and realise/address trading opportunities/issues.
§  Keep key stakeholders updated on Squad activities and segment trading performance, including key wins, issues, risks and opportunities.
§  As this is a key cross-functional role, commercial leads should at all times role model our organisational core values (relationships make the difference, shared wins, craic, active choices, hunger).


Knowledge and experience
§  At least 3 years’ experience in similar/relevant role, with experience managing a P&L.
§  Demonstrable history of leading cross-functional teams to drive projects successfully to completion.
§  Judgement: strong critical thinking ability, ability to make effective decisions in ambiguity, assessing implications for these decisions and considerate of and planning for unintended consequences.
§  Commercial awareness: ability to understand financial and commercial indicators and the CarTrawler proposition and history of using data insights to drive actions and P&L performance improvements.
§  Leadership: ability to bring people from different teams together and drive them behind common goals. Ability to manage competing priorities, and to coach others.
§  Prioritisation: ability to effectively manage and preference competing priorities, balancing CT, partner, and individual priorities to deliver optimal long-term Squad outcomes.
§  Communication: ability to communicate succinctly and impactfully to different stakeholder groups. A focus on ensuring stakeholder groups are proactively and regularly communicated to.
§  Excellent relationship development and negotiation skills, capable of influencing others.
§  History of building and maintaining relationships with a network of people who may be able to assist in a business context.
 

Hybrid Working Model At CarTrawler we are committed to creating an environment that enables our people to do their best work in the location which suits them best. Whether you enjoy the social aspect of working in the office, prefer to avoid the commute and work from home, or would like the best of both worlds, our Hybrid Working Model is designed to create the best possible working experience for you. At Cartrawler we have has the best technology to enable a truly world class remote working experience that drives collaboration and allows you to thrive in your role. We will also provide you with a “work from home kit” to help get that home office set up, including: ·       A Windows laptop, 2 monitors, docking station, mouse, keyboard & camera·       A comfortable ergonomic office chair and scandi-style desk Our Benefits:·        Flexible Working arrangements. We have a host of flexible options available·        Premium VHI health insurance is provided for all team members·        Up to 4% matched employer pension contribution to help you save for your future·        Family life often takes over, as it should! For these instances we offer all eligible team members paid maternity, adoptive, paternity, parents and marriage leave·        Life assurance & Income protection·        Financial planning support·        Mental Health@CarTrawler programme·        Internal referral programme·        Bike to Work·        Travel Tax Saver The Cool Stuff:·       Annual performance related bonus·       25 days annual leave·       “Friday Unplugged” – Last Friday of every month we have a half day mental health break day.·       We have a dedicated Talent Management and Development Framework “Thrive” which supports your professional and personal development, including unlimited premium access to;o    LinkedIn Learningo    Technical trainings via Udemyo    We also sponsor further education by providing financial support and study leave for specific programmeso    To support your personal growth, we offer a series of benefits including access to coaching, online resilience workshops and team workshops·       We have several employee cohorts across the business that you can become a part of or you will benefit from as they all play a key role in the super culture we have within CarTrawler;o    Sports and Social clubo    CSR Committeeo    Thriverso    Mental Health First Aiderso    Engagement Champion Network·       Weekly Yoga classes and Meditation·       Family & Friends Days, annual Summer & Christmas Party, Kids’ Christmas party and many more  
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