A clock with headphones24/7 Support50by5050by50addressPerson wearing headsetAgent1\,300 car rental agents at 30\,000 locationsGlobe surrounded by peopleAjax booking engineWrenchAjax engineerAjax EngineerAncilliaryAncilliaryPiece of paper with the tick symbolApplication formApplication Form PartnerApplication Form PartnerTrophyAward winningBrand TeamBrand TeamMug + CrossiantBreakfastIcon of a BusBusImage of a calendarCalendarCancel BookingCancel BookingIcon of a CarCarChange CarChange CarChange DetailsChange DetailsChange LocationChange Locationchess pieceChessCustomer SupportCustomer SupportBikeCycleData Quality TeamData Quality TeamEuro symbolDynamic pricingEmailemailFacebookThe Facebook LogoWeightFitnessMultiple cars beside each otherFleet of carsfolderFolderFootballFootballGallery IconGallery IconGrad ProgrammeGrad ProgrammeGraduation programme year 1Graduation programme year 1Graduation programme year 2Graduation programme year 2heartHeartInternational brandsInternational brandsTwitterThe LinkedIn LogoTwo map markers indicating locationsLocationMagazinesMagazinesEnvelope that looks like it's movingSend mailBaby PramBaby PramMedia centerMedia CenterBrainMindfullnessSpeech bubble with language symbolMultilanguageMagic wandNo installationIcon of a OfficeOfficeOne year selectionOne year selectionComputer screen with sun and airplaneOnline bookingOptional ExtrasOptional ExtrasTwo hands shakingPartnerPhonePhonePPC TeamPPC TeamPiggy BankPRSA IconRevenue Management TeamRevenue Management TeamMultiple computer and mobile devicesSales channelPaper and an envelopeService levelSince 2004Since 04Graduation HatStudy LeaveSupplier Management TeamSupplier Management TeamIcon of a TaxiTaxiTaxsaverTaxsaverIcon of a TramTramThe Twitter LogoTwitterUmbrellaUmbrellaUser Experience TeamUser Experience TeamDiamondValue businessView RentalView RentalThe Whatsapp LogoWhatsappyogaYoga
Previous Page

2019 CarTrawler Ancillary Revenue Yearbook Shows €47.7 Billion in Extra Revenue for 76 Airlines

Nine airlines join this year’s survey:  Aegean, Air India, Air New Zealand, Czech Airlines, fastjet, Icelandair, Kenya Airways, SriLankan Airways, and T’Way Air.

September 17, 2019, Shorewood, Wisconsin and Dublin, Ireland With 76 airlines, the 2019 edition of the CarTrawler Ancillary Revenue Yearbook by IdeaWorksCompany has become a United Nations-like directory filled with airline listings from every continent with the exception of Antarctica.  IdeaWorksCompany published the first ancillary revenue guide in 2008 and a grand total of 23 airlines were found to disclose ancillary revenue.  The introduction to the report described ancillary revenue as “a relatively young and fragile trend.”  Eleven years later, the 2019 edition declares that ancillary revenue has remade the business models of the global airline industry.


IdeaWorksCompany researched financial filings made by 154 airlines all over the world.  It’s the biggest Yearbook ever with 140 pages and 76 airlines disclosing qualifying revenue activity.  Now available free online, the 2019 Yearbook provides a detailed global review of a crucial revenue source that delivers a jumbo €6.2 billion for American Airlines, 29% of sales for AirAsia, and €15.80 per passenger carried by the Lufthansa Group.  The €47.7 billion worldwide total represents 10.7% of all revenue for the 76 airlines in the survey.


The survey covers airlines that disclosed revenue from activities such as frequent flyer points sold to partners, fees for assigned seating, and commissions from hotel bookings. The Yearbook includes a list of the a la carte items sold through Amadeus, Sabre, and Travelport for each of the 76 airlines.  For example, optional extras for assigned seats, baggage, and bundled fares can be booked through Sabre-equipped agencies on Finnair; and assigned seats, baggage, bundled fares, pet transport, and unaccompanied minor services can be booked for Avianca through the Amadeus system.


“It is now common knowledge among major airlines that a sophisticated ancillary strategy is the key to unlock significant revenues alongside a premium customer experience,” says Aileen McCormack, Chief Commercial Officer at CarTrawler. “Airlines need to utilise data in a clever way so that they can continually innovate; if they do not fully embrace mobility by ‘owning the last mile’ they will be left behind, as this sector is evolving as fast as their own aircraft fly. Airlines need to appreciate that every customer’s journey will differ in some way and offer them the optimal platform on which they can quickly and effectively choose how they travel from door to door, not just from airport to airport. Only then will airlines truly maximise their ancillary potential.”

Airlines are increasingly more revealing about their approach to ancillary revenue. During the course of its global review of ancillary revenue activities, IdeaWorksCompany uncovered the following examples:


  • Air France/KLM: Accrual in the Flying Blue program now includes miles for the purchase of paid options such as premium meals, seat assignment, and baggage.
  • American: The medium-size carry-on bag restriction associated with the Basic Economy fare was discontinued during September 2018.  The number of consumers upgrading to a higher fare has held steady at 60%.  The airline expected this to drop to 50% when carry-on bags were allowed for the lower-price Basic Economy fare.
  • Jetstar: The airline introduced the option for travelers to add 3 kg to their carry-on allowance for a fee.  Senior management directly disclosed this during June 2019 to IdeaWorksCompany, “The +3 kg carry-on top up has proven popular, with more than 500,000 customers purchasing the upgrade.”
  • LATAM Airlines:   2,800 total passengers per day visit the carrier’s VIP lounges at Bogota, Buenos Aires, Sao Paulo Guarulhos, Miami, and Santiago.


The 2019 CarTrawler Yearbook of Ancillary Revenue by IdeaWorksCompany was released today as a free-of-charge report sponsored by CarTrawler.  The full report is available at to download here: http://bit.ly/2kieobc


IdeaWorksCompany offers a graphic of the top 25 airlines ranked by ancillary revenue as a % of total revenue at the press release section of the IdeaWorksCompany.com website.  Please refer to the Yearbook for all 76 airlines.